Re: the thing that went wrong
WordIt turns what happened to you into a letter a company has to answer — with the dates, the order number, one clear ask and a reply-by date. Two letters a month, free.
No card · About a minute · Free plan stays free
Exhibit A
On the left, what most people send at eleven at night. On the right, what WordIt sends. The marks in the margin are the whole difference.
To whom it may concern,
To whom, though?
My toaster is broken. I bought it last week at your store and it doesn't work.
Which day? Which toaster? Which store?
I am very angry. This is the worst toaster I have ever had.
Cut. This is the line that gets you filed under difficult.
It burned my toast and then it stopped working.
I want my money back.
How much? By when?
Sincerely, A very unhappy customer
No name, no way to reply.
19 November 2025 · Ref. 12345
Dear Customer Service,
The contents
The facts
What happened, when it happened, and which product, order or account it happened to — in the first paragraph, where it gets read.
The ask
One request with a number attached. A refund of $89.99 beats “my money back” every single time.
The deadline
A fair date to reply by. Complaints without a date sit in the queue; complaints with one get a diary entry.
The register
Polite, firm, friendly or formal — you choose. Angry is not on the list, and that is the point.
The enclosures
Receipts and evidence, named in the letter so nobody can claim they never saw them.
Photo attachments coming soon
The sign-off
Your name and how to reach you. An anonymous complaint is a complaint nobody has to answer.
The process
Type it, or press the mic and just talk. Plain words are fine — no legal wording to learn.
Polite, firm, friendly or formal. The same facts land very differently in each.
About thirty seconds later you have a full letter, structured and specific — not a fill-in-the-blanks template.
Edit anything you like, then download a PDF or plain text, or send it straight from WordIt.
“I tried WordIt to write a quick complaint about my defective shoes. In minutes I had a professional email ready to send — and within a week I received a brand-new $200 pair. If you’re tired of being ignored, WordIt makes it fast and effortless to actually get results.”
WordIt has been open a short while, so there is one story here rather than a wall of them. We would rather print the letters we actually have. Yours could be the next one.
Start your letterPostage
Start on the free plan and stay there as long as it works for you. Upgrade when you find you’re writing more than two.
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Re: your turn
Two letters a month on the free plan. No card, no trial countdown, no reason to keep putting it off.
Write my letterI am writing to request a full refund of $89.99 for a defective two-slice toaster bought in your Fifth Avenue store on 19 October 2025, order #12345.
The toaster burned the bread on first use and stopped powering on entirely six days later. A copy of the receipt is enclosed.
Please confirm the refund to my original payment method within 14 days of this letter.
Yours sincerely,
Jane Doe
jane@example.com · Enc. receipt
Every note in the margin, answered: a date, an order number, an amount, and fourteen days to reply.